How much is manual admin costing your organisation?

We estimate TidyHQ automates roughly 65% of routine weekly admin tasks like chasing renewals, processing payments, updating spreadsheets, and sending reminders. For events, we estimate 2 hours of manual admin per event (data entry, reconciliation, follow-up) and that TidyHQ eliminates about 75% of that. Both figures are based on average usage data from thousands of clubs already on TidyHQ.

The unpaid invoice recovery figure uses an average of $85 per invoice, which is the median membership fee across TidyHQ clubs. Automated payment reminders and online payment links typically recover 70-90% of outstanding invoices within 14 days.

We use the replacement cost methodology established by Volunteering SA&NT and Dr Lisel O'Dwyer (University of Adelaide), which calculates what it would cost to pay someone to do the work volunteers do for free. The figure is derived from ABS average weekly earnings data, divided by standard working hours, plus 15% for employer on-costs (superannuation, payroll tax, administration). The all-ages average across Australia is $47.84/hr — we round down to $47. State and age-specific rates range from $20 to $58/hr. Every hour your volunteers spend on admin is an hour not spent coaching, running events, or building the club.

Clubs using TidyHQ's automated renewal reminders and online payment links see an average retention rate of 92%, compared to the industry average of 72%. Members lapse because they forget, not because they want to leave. Automated reminders sent at the right time, with a one-click payment link, remove the friction.